Refund policy
Return Eligibility
If you are not satisfied with your Rootfresh order, please contact us within 30 days of receiving your purchase.
Subscription Orders
Refunds are available for both 1‑month and 3‑month subscription orders. For 3‑month subscriptions, we may ask you to return two unopened pouches so we can process your refund.
Non-Returnable Items
For hygiene and safety reasons, opened oral-care products, used products, free samples, and promotional free gifts are not eligible for return or refund.
Refunds
Approved refunds will be processed back to the original payment method. Refunds may take several business days to appear depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue so we can help resolve it.
Shipping Costs
Original shipping charges are non-refundable. Customers may be responsible for return shipping costs unless the return is due to an error with the order.
How to Request a Refund
To request a refund, please contact our support team with your order number and reason for the request. We will review your order and let you know if it qualifies under our refund policy.