Shipping policy
Order Processing
Orders are processed after payment has been successfully completed. Please allow time for order review, packing, and fulfillment before your order ships.
Shipping
Only ship in the U.S. currently.
Shipping Rates
Shipping rates are calculated at checkout unless a free shipping offer applies. Any available shipping promotions will be shown during checkout.
Pre-Orders
If your order includes a pre-order product, your order will ship when the pre-order item becomes available. We will share updates when your order is ready to ship. For all subscription pre‑orders, the second billing date will be updated to occur 1 or 3 months from the shipment date of your first full order at launch. This adjustment ensures your subscription period begins from the launch‑day shipment.
Subscription Orders
Subscription orders are processed according to the selected subscription schedule. Customers are responsible for updating their shipping address before the next subscription order is processed.
Order Tracking
When your order ships, you may receive a shipping confirmation email with tracking information. Tracking updates may take time to appear after the carrier receives the package.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. Rootfresh is not responsible for orders shipped to an incorrect address provided at checkout.
Lost, Delayed, or Damaged Packages
Once an order has been shipped, delivery is handled by the carrier. If your package is lost, delayed, or arrives damaged, please contact us with your order number so we can help review the issue.